Shop with confidence

HyperX Price Match and Price Protection Policies

HyperX Price Match (before purchase)

At the time of purchase, hyperx.com will match the current direct‐fulfilled, pre‐tax price for new "Comparable PCs" and identical display, and accessory model numbers from any nationally recognized online retailer, such as Dell.com, Lenovo.com, Amazon.com, BestBuy.com, TigerDirect.com, Newegg.com and Staples.com. Just chat with us or send us an email before you buy.

"Comparable PCs" are defined as desktops and laptops manufactured by Dell, Lenovo, Toshiba, Samsung and HP which have the same specifications (screen, touch capability, operating system, processor, memory, hard drive, optical drive, graphics cards and all other product features) as an HP PC listed on the HyperX Store US (hyperx.com).

Please chat with us or send us an email to request a price match and to complete your new purchase, specifying:

The Comparable PC (manufacturer and detailed specification) or identical HP, display, and accessory model number offered by the specific nationally recognized online retailer.

The direct fulfilled, pre‐tax price and the steps you took to get to the price.

The applicable PC, printer, display, or accessory on HyperX Store US (hyperx.com).

A hyperx.com support member will review and verify the price match request with you, including determining whether the entity is a nationally recognized on‐line retailer, verifying whether the PC is a Comparable PC or whether the identical display, and accessory model number is sold on HyperX Store US (hyperx.com), and checking the lower price and the availability of the product on HyperX Store US (hyperx.com) . Price protection, price matching or price guarantees do not apply to Intra‐day, Daily Deals, in‐store only, or limited‐time promotions.

Contact Support

Price Match: Frequently Asked Questions

  • For PCs, no, the product model number does not need to match; however the PC must be a "Comparable PC" as described in these terms: desktops and laptops manufactured by Dell, Lenovo, Toshiba, Samsung and HP which have the same specifications (screen, touch capability, operating system, processor, memory, hard drive, optical drive, graphics card and all other product features) as an HP PC listed on the HyperX Store US (hyperx.com)
  • For HP, displays, and accessories, yes, the product model number does need to match.
Yes.
Before you purchase.
  • This Price Match Policy is limited to one price match per item, per guest and does not apply to: prices offered by any person or entity other than nationally recognized on‐line retailers; the online prices of third‐party vendors designated on any nationally recognized on‐line retailers' websites. The Price Match Policy does not apply to membership stores such as Costco and Sam's Club or used equipment sellers such as eBay.
  • The Price Match Policy does not apply to offers that include additional software, financing, gift cards, bundling of items, free items, pricing errors, mail‐in offers, coupon offers, special discount offers, services, items that are advertised as limited‐time, limited‐quantity, out of stock, open‐box, clearance, refurbished items, used items, trade‐ins, shipping and delivery charges; and credit card offers.
  • This Price Match Policy applies to sales in the United States only.
Price matching does not apply to designated online retailers' coupon or special discount offers.
If the item is out of stock or if the advertisement is a limited quantity item, it is not eligible for price matching. Likewise, if HyperX Store US (hyperx.com) has a product that is advertised as being limited in quantity it will not be eligible for price matching.
No. HyperX Store US (hyperx.com) does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.
HyperX Store US (hyperx.com) does not match financing offers. HyperX Store US (hyperx.com) also does not price match a price that can only be received when using a nationally recognized online retailer's credit card. However, if you buy a product from HyperX Store US (hyperx.com) and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.
No. HyperX Store US (hyperx.com) does not match trade‐in value and offers on trade‐in products.
You can either take advantage of a Price Match price or any coupon or special discount that you have for HyperX Store US (hyperx.com), but not both.

HyperX Price Protection (after purchase)

We want you to have the best products and prices. If we lower the price of the product you purchased, and it's still in stock, and hasn't been discontinued and isn't an exclusion (see below), you may contact our Support Team within the return and exchange period to request a credit for the difference between the price you paid and the current HyperX Store US (hyperx.com) selling price.

Please provide your order number and the current price for the same product selling on our site so we can verify and assist you. One price protection refund per exact item, per customer, at the current price available to all customers.

Step 1

Identify the same lower‐priced product that you purchased within the return and exchange period on the HyperX Store US (hyperx.com).
Step 2

Check our exclusions list (below).
Step 3

If not excluded, contact HyperX Store US (hyperx.com) Support and provide the active link, exact product and lower price of the product you purchased from us and your order number. Once confirmed, we will issue your refund after shipment.

Exclusions — Our price protection does not cover

  • Non‐HP branded products.
  • Other stores / retailers
  • Special promotions or other conditions are not eligible for price protection including financing offers, bundle offers, free items, pricing errors, coupon offers, items that are advertised as limited‐time or limited quantity, intraday deals, doorbusters, Deal of the Day, out of stock items, clearance items, credit card offers, gift card offers, "Final Sale" items, and items for sale during Thanksgiving week and Cyber Week and during our additional major sales including Presidents Day, Memorial Day, 4th of July, Labor Day, and Red Tag Sales.

Price Protection: Frequently Asked Questions

Please check the details of our price protection policy and then contact our Order Support team to make a request.

Please refer to our Returns information.

Yes, provided that exclusions do not apply to your order and that the configuration is exactly the same. Custom‐built computer specs must match in order to be considered for price protection.
is Price Protection Policy is limited to one price adjustment per item, per guest and does not apply to: Non‐HP branded products, , Other stores / retailers, and Special promotions or other conditions including financing offers, bundle offers, free items, pricing errors, coupon offers, items that are advertised as limited‐time‐only (doorbusters) or limited quantity, out of stock items, clearance items, credit card offers, gift card offers, "Final Sale" items, and items for sale during Thanksgiving Week and Cyber Week and during our additional major sales including Presidents Day, Memorial Day, 4th of July, Labor Day, and Red Tag Sales.
Refunds can only be issued after order shipment. Once issued, you will receive email notification, and the refund will reflect on your payment account in 3 to 5 business days depending on the processing time of your bank.
No, price protection refunds are limited to one per item per customer.