NGENUITY
What’s the difference between NGENUITY Legacy and the NGENUITY beta?
Great question! NGENUITY Legacy (2020-2025) is our soon-to-be legacy version of HyperX software, while the new NGENUITY beta (2025) is the latest iteration of HyperX software. Let’s break it down even further:
NGENUITY Legacy (2020–2025)
- Current version, will be replaced by NGENUITY beta once it is officially released
- Compatible with all NGENUITY-enabled HyperX devices released before August 2025
- Compatible with Instant Pair
- Will have limited support and maintenance after August 2025
- Set feature list
NGENUITY beta (2025)
- Newest version, will replace NGENUITY once it is officially released
- Compatible with HyperX devices released after August 2025, as well as many older products. See below for more detailed information
- Not yet compatible with Instant Pair
- Will receive continued support and updates
- Tons of features in development
Why did you guys name it the same thing?
We know, it’s a little weird, but we’ve grown pretty attached to the name over the years. It represents our commitment to making creative and innovative products and experiences for gamers, with a gentle reminder for us to not take ourselves too seriously.
Where can I download NGENUITY?
The NGENUITY beta is available for download at the top of this very page! NGENUITY Legacy (2020-2025) is available for download at the top of this page, as well as on the Microsoft Store for Windows 10/11.
Does NGENUITY work on macOS or Linux?
Currently, NGENUITY is only available for Windows. If you’re also a macOS, Linux, or console user, you can still benefit from specific limited features by using a product that has onboard memory profiles. However, you’ll need a Windows computer to customize and save changes onto the device’s onboard profile.
What products are compatible with NGENUITY?
The NGENUITY beta currently supports:
Headsets
- Cloud III S Wireless
- Cloud Alpha 2 Wireless
Keyboards
- Alloy Rise
- Alloy Rise 75
- Alloy Rise 75 Wireless
Mice
- Pulsefire Saga
- Pulsefire Haste 2
Microphones
- FlipCast
- SoloCast 2
- QuadCast 2 S
NGENUITY (2020–2025) supports:
Headsets
- Cloud Flight S
- Cloud Alpha S
- Cloud Stinger S
- Cloud II Wireless
- Cloud II Wireless DTS
- Cloud II Core Wireless
- Cloud MIX Buds
- Cloud Stinger S
- Cloud Stinger Core + 7.1
- Cloud Stinger Core Wireless + 7.1
- Cloud Stinger 2 Wireless
- Cloud Alpha Wireless
- Cloud III Wireless
- Cloud Flight Wireless
- Cloud MIX Buds 2
- Cloud MIX 2
- Cloud III S Wireless
Keyboards
- Alloy Elite RGB
- Alloy FPS RGB
- Alloy Origins
- Alloy Origins Core
- Alloy Elite 2
- Alloy Origins 60
- Alloy Origins 65
- Alloy MKW100
- Alloy Rise
- Alloy Rise 75
- Alloy Rise 75 Wireless
Mice
- Pulsefire Surge
- Pulsefire Raid
- Pulsefire Core
- Pulsefire FPS Pro
- Pulsefire Dart
- Pulsefire Haste
- Pulsefire Haste Wireless
- Pulsefire Haste 2
- Pulsefire Haste 2 Wireless
- Pulsefire Haste 2 Mini Wireless
- Pulsefire Haste 2 Core Wireless
- Pulsefire Haste 2 S Wireless
- Pulsefire Fuse Wireless
- Pulsefire Haste 2 Pro
Microphones
- SoloCast
- DuoCast
- QuadCast S
- QuadCast 2
- QuadCast 2 S
Monitors
- Armada 25
- Armada 27
Mousepads
- FURY Ultra
- Pulsefire Mat
Webcam
- Vision S
Why isn’t my device showing up?
Try the following steps:
- Check that your device is compatible with the version of NGENUITY you’re using
- Check for available firmware updates
- Use a different USB port
- Reinstall the NGENUITY beta app
If your device still isn’t showing up after all that, reach out to our Care team for troubleshooting help. Keep in mind that a lot of our older devices are not yet compatible with the NGENUITY beta (2025). Many of our newer devices (and everything launching in August 2025 and later) will not be compatible with NGENUITY (2020–2025).
Why is my software missing features?
The NGENUITY beta is still in active development, so not all the features are fully implemented yet. We’re working hard to get everything up and running for you, so stay tuned for future updates!
Where can I get product support?
We’re always happy to help with any
questions you might have. You can reach our Care teams here.
Can I use NGENUITY with Omen Gaming Hub?
Of course! Just make sure to only use
one of the two apps for RGB lighting to avoid conflicts.
Is there a standalone firmware updater for my Cloud Alpha 2 wireless?
There sure is! You can download the
firmware updater here.
